Last modified on 28th March 2021
We are Handi Technologies Limited (England) with registered offices in England with company number 53383011048873 and registered office Harrovian business village, 6 Jardine House, Harrow HA1 3EX, UK (“we”, “us” and “our”).
At Handi Technologies, our goal is to provide our users with a wearable technology product called Handi SOS that pairs with smartphone devices over Bluetooth to send emergency alerts by SMS notifications when activated.
We also provide third party products and services.
1. our privacy principles
Your privacy is important to us. When you use our products and services, we appreciate that you trust us to keep the personal information we collect and process safe and secure. We follow the following privacy principles.
- We don’t sell personal information.
- We don’t collect personal information that we don’t need.
- We are transparent and upfront about the ways in which we use personal information.
- We only retain personal information for so long as is necessary, and then we delete it.
- We delete personal information upon request (unless we’re required by law to keep it).
- We deploy appropriate security to keep personal information safe and secure.
- We adopt a “privacy by design” philosophy: privacy influences how we think about and build our products.
2. what information do we collect and process?
We collect and process information you give us or which we infer from your registration and use of our services and geographical information and other information captured by our services or other devices (“User Information”).
what user information do we collect and use?
We collect the following two types of User Information:
- Information you provide to us; and
- Information collected by our services or other devices.
Information you provide to us
During the registration process you will directly provide us with certain information, such as your name, mobile, email address and any services that you are subscribing to. You may also provide us with address details if we are delivering equipment or products to you.
You may provide us with additional personal information if you email or call us.
Our services allow you to invite other people, such as friends or family, to act as contacts should Handi SOS device activate (“Guardian”). You must get their permission before you send us their contact information and allow us to send them an SMS to confirm consent. If you avail of this option you will provide us with that person’s mobile phone number, email address and other details so that we can send an invitation on your behalf.
We presently use a trusted third party payment provider and do not collect payment card information.
We also engage the services of a third party telecommunications provider to send free SMS messages to the Guardian.
Information sent by our services or other equipment
When you use the internet it is customary and standard for certain information to be sent from your device to the server that you are accessing. This enables your device and that server to communicate with one another. Our services work in the same way. In other words, certain personal information (such as your location or GPS information) is automatically sent to us when you interact with our services or visit our website on your computer or other device, including IP address, browser information and the web pages that you have requested on our website.
Similarly, technical information is obtained from devices and equipment that are connected to our services (either a geographical locator or other equipment that we supply to you or another device that you have installed our app or software). This may include device identifiers, software version, Wi-Fi strength and other technical information. Information about your app settings may also be received.
3. how do we use the information we collect?
We process User Information:
- To provide and administer our services – for example we will use the information you provide to create your account, process your orders, determine the date, time and co-ordinates during an emergency alert and process billing. We may also use the technical information we receive to identify and correct issues.
- To contact you – your contact details may be used to contact you with service announcements or promotional messages (in accordance with applicable laws). These promotional messages may relate to our services or those of our trusted and handpicked partners. You can change your preferences around promotional messages at any time, but we reserve the right to contact you in connection to service related issues.
- To improve our services – User Information provides us with insights into how our services are used. For example, it helps us understand what features people like and dislike. This allows us to continually improve our existing products, to create new ones, and to serve you better. This may involve providing you with customised content or options.
- For security purposes and fraud prevention purposes – we may use User Information to keep our systems and users safe. For example, we may analyse transactions to identify potential cases of fraud.
4. do we share your information?
We keep your information private. We don’t sell your personal information. However, in very limited circumstances we may be required to share your information with third parties. These are set out below:
- With your consent: We will share your information with a third party in circumstances where you have enabled us to do so. For example, if you invite someone to be a guardian and ask them to be contacted in an emergency situation.
- With our service providers: To a limited extent, we may share personal information with our trusted service providers, particularly where this is necessary to provide our services to you. These service providers will be subject to non-disclosure obligations and are required to keep your personal information safe and secure. For example, if you purchase one of our products, we may share information with our payment processor to complete the transaction. We may also share personal information with our legal counsel, particularly in cases where there has been a breach of our Terms of Service.
- Business Transitions: Upon or in anticipation of the acquisition of our company and/or all or part of its assets, your personal information may be transferred to our new owner. This may help enable you to enjoy continuity of service.
- For legal and safety reasons: We may provide information to a third party if we believe in good faith that we are required to so for legal reasons or that this is necessary to prevent harm or injury to our users, members of the public, our staff, or ourselves, or if we need to do so to defend our legal rights or to enforce or Terms of Service. For example, we may provide personal information if we are ordered by a court to do so.
We may share non-personal information (particularly aggregated data) publicly. For example, we may release information about the number of people who use our products, or total hours of emergency alerts activated by users in a certain jurisdiction.
Finally, note that there are a number of third party cookies on our website and software development kits (SDKs) contained in our app. Third parties may directly obtain information through these tools.
5. how long do we keep personal information?
We keep personal data for so long as is necessary in light of the purpose for which it was originally collected or lawfully further processed.
We generally store your User Information, including Guardian information for the duration of your account with us. We do this to provide you with our services.
You can edit and remove data from your account at any time through the user interface made available in our services.
We also allow you to delete your account at any time. To do this, please send an email to firstname.lastname@example.org It generally takes us about 30 days to fully delete your personal information.
We may retain personal information for a longer period of time if we are required to do so by law.
6. how do we keep personal information secure?
We deploy appropriate organisational and technical security measures to keep personal information secure.
We regularly monitor our system for possible vulnerabilities and attacks. However, the internet is not a 100% secure environment, so we cannot guarantee the security of personal information.
Please play your part in keeping your personal information secure by choosing a strong password and by keeping your login details secret.
7. what are your rights?
We operate in accordance with European and Irish data protection law, including, in particular, the rules set out in the Data Protection Acts 1988 and 2003. You enjoy a number of rights under data protection law. These include the right to access, and in some circumstances to amend and delete, your personal information.
You can access, amend or delete much of your personal information and deactivate your account through our user interface on our services.
If you have any questions about your rights please email us at email@example.com
8. what are your responsibilities?
When you use our products and services, you should take care to ensure that you act in accordance with applicable data protection and privacy laws. For example, if you are based in Europe, and use our services outside of the purely domestic sphere, you may be obliged to comply with your local data protection laws and to register with or notify your local data protection authority.
You are also required to comply with the Acceptable Use rules in our Terms of Service.
9. where do we store personal information?
We generally store personal information on servers located inside the European Economic Area. However, in certain cases it may be necessary for us to transfer data to servers located outside of the EU. The privacy protections in these jurisdictions may not be equivalent to those in Europe. We will only transfer personal data outside of the EEA where permitted to do so by European law and we will take steps to ensure that the personal information continues to enjoy appropriate protections.
10. will we occasionally update this policy?