FAQ

FAQ

You can purchase Handi SOS from us for £54.99, or the Family Pack consisting of 3 Handi SOS gadgets for £149.99. For trade enquiries, send us a message at info@handitechnologies.com For B2B enquiries, price list for bulk orders and the rest, contact B2B specialist Marcelo Bustamante at marcelo@handitechnologies.com
As well as right here at the Handi SOS online shop, you can purchase Handi SOS from a number of online and retail sports shops across the UK. Check out our Partners, listed on the homepage! For trade and B2B enquiries, visit our B2B page or email marcelo@handitechnologies.com
The internal lithium battery has a max life of 24 months depending on usage.
The internal lithium battery in the first generation Handi SOS gadget is non-replaceable and will last for around 24 months, depending on usage.
Handi SOS uses a CR2032 lithium coin battery which will last for up to 24 months depending on usage.
Handi SOS connects to your phone via Bluetooth and remotely sends text messages from your phone when pressed.
No, you don’t. The SMS text messages sent when Handi SOS is pressed. As long as the recipient has a mobile phone they will receive the text messages. You can also receive the alert messages to your email address if you have this feature in your email client.
To use the EmergencySMS feature of the 999 service, you need to register the mobile number of the phone paired to Handi SOS. It’s quick and easy to register.
Handi SOS has maximum Bluetooth range of 50 metres, so you do not have to be directly next to your mobile phone for Handi SOS to work.
Yes, but it it not advised as the recipient will not be able to see where you are on Google Maps. Also, there may be costs associated with texting landline numbers, depending on your mobile and the landline service provider.
Firstly, check you have a compatible version of Android (Android 6 Marshmallow or later). If the app crashes, closes or fails to load, try force closing the app in your phone App settings (this will stop the background service which allows the Handi SOS App to function even when the App is closed). Open the Handi SOS App again. If the problem persists, log out of your Handi SOS App profile and create a new one. This solves 99% of all issues.
Your data will only be used in the SMS text messages sent to your selected contacts. It will not be shared with any third parties.
Under the General Data Protection Regulations (GDPR) you can put in a request for your data to be deleted at any time. To do this, email info@handitechnologies.com and let us know you’d like your account deleted. When we delete your account, we’ll delete all information you entered during our registration process, which cannot be retrieved.
Yes, every Handi SOS comes with 12 months warranty.
As long as your mobile network provider allows you to send and receive messages in the Country you're in, Handi SOS will function as shown. If you go abroad, test it out!
None at all. There are no subscription or monthly fees. Handi SOS works my sending a signal to your mobile phone which does all the work, sending SMS text messages out to those selected contacts. Please note: roaming charges may apply depending on your mobile network provider when sending SMS text messages.
Yes of course. Once unpaired from your mobile phone or out of range, your Handi SOS will flash Red when pressed. You can then pair Handi SOS to another mobile phone.
Currently, you are able to pair one Handi SOS to a mobile phone.
Handi SOS is water-resistant, but not water proof. Though, if you'd like to go swimming with your Handi SOS, stick it in a small zip lock bag to keep it safe.
Handi SOS is powered by a lithium coin battery, which can degrade in extreme temperatures. If out in the cold, be sure to keep it in your pocket to avoid battery issues.
With the Android App, there is no limit to how many contacts you can send your alerts to.
For Handi SOS to work, you'll need sufficient battery in your Handi SOS & mobile phone and your Bluetooth turned on with your Handi SOS in range. Handi SOS sends SMS text messages and requires a tiny amount of network signal to send the alerts and location.
- If your mobile phone has ran out of battery - no signal on your mobile phone - Handi SOS has ran out of battery - Handi SOS App background Service not active - If your Bluetooth has been switched off - If Handi SOS is not paired to your phone
Android 6 Marshmallow or later - Bluetooth 4.0 or later – Handi SOS App. Download the App, turn on your Bluetooth and sign up! Handi SOS is currently unavailable for Microsoft and Blackberry. Will Handi SOS work on your tablet? You bet! As long as there Android 6 or later and Bluetooth, it will work.