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Best Practise

Handi SOS User

Get the consent of the people you assign as a your SOS contact. Why? It is because they need to have an understanding of what Handi SOS is and why they are on the receiving end and what to do should they receive your alert. Depending on how and why you press the button, the SMS recipient may need to prepare how best to respond (head to the Google map location? Call emergency services? Call a friend / colleague / Neighbour)

You need to respect if, for whatever reason, a selected Alert recipient chooses not to be one of your SOS contacts.

Know if your SOS recipient is away. If your SOS recipient is away, they most likely won’t be able to respond in the way you need / hope. If they are in a holiday or work trip, that may find your SOS alert highly intruding, stressful and unwelcoming.

Once you have tested your Handi SOS (to ensure it works as you imagine) do only use in genuine emergencies. Why? The recipient will not want to be bombarded with false alarm messages.

Do be mindful that one day the battery on your Handi SOS will run out and need replacing. Your Handi SOS button won’t work if the battery is dead and it is your responsibility check and replace it. You will need to immediately replace the battery and we recommend buying a small batch of replacement batteries and keeping them safely in a draw so you can do this quickly and efficiently. Don’t worry, they are really cheap and are readily available on the high street and online.

Mistakes can happen. Handi SOS is not easily pressed by mistake (and it’s new design had false alarms in mind), but do try to ensure it’s placed somewhere that makes false alarms even less likely, as well as placing it somewhere you can easily reach.

Landlines.
Be wary of adding landline numbers to your Handi SOS contacts. Some landlines charge extra to receive text messages. We advise speaking to the recipient beforehand and seeking permission.

Alert Recipient

If you have agreed to be a recipient, please have some awareness of how/why the alert for help is being sent. Hopefully you know the person and will be familiar with their way of life and under what circumstances the Handi SOS button is being pressed.

We recommend you prepare in advance for how you would respond should you receive the SMS alert. Remember – this text message could come to you at any time of the day or night.

Do not Ignore.
Even if you’re convinced you’ve received a false alarm — double check. Somoene may really need your help.

Keep private information private.
If you’ve been sent an SOS alert, it may include personal information. Be sure to keep this information private unless sharing with the Emergency Services to assist in dealing with an emergency of suspected emergency.